Privacy Policy

1. Introduction

Welcome to Octal Labs ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and with our products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our e-commerce extensions and services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site or use our products.

2. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide to us when you register for an account, purchase a product, or contact us for support. This may include:

• Personal Identification Information: Name, email address, phone number, and mailing address.
• Business Information: Company name, store URL, and e-commerce platform details.
• Payment Information: Credit card details and billing information (processed securely by our third-party payment processors).

Information Automatically Collected

When you access our services, we may automatically collect certain information about your device and usage patterns, including:

• Log Data: IP address, browser type, operating system, referring/exit pages, and date/time stamps.
• Usage Data: Information about how you use our extensions, feature usage, and error logs to help us improve stability.
• Cookies and Tracking Technologies: We use cookies to enhance your experience, analyze site traffic, and personalize content.

3. How We Use Your Information

We use the information we collect for various business purposes, including to:

• Provide, operate, and maintain our products and services.
• Process your transactions and manage your account.
• Improve, personalize, and expand our website and products.
• Understand and analyze how you use our services to develop new features.
• Communicate with you, including for customer service, updates, and marketing purposes (you can opt-out of marketing at any time).
• Detect and prevent fraud, security breaches, and other malicious activity.
• Comply with legal obligations and enforce our terms of service.

4. Legal Basis for Processing

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we normally collect personal information from you only where:

• We have your consent to do so;
• We need the personal information to perform a contract with you; or
• The processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share information in the following situations:

• Service Providers: We may share data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, data analysis, email delivery, hosting services).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

6. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

9. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: hello@octal-labs.com